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Our Help pages have the answers to most of your questions. Can't find the answer you need? E-mail or phone us- See Contact Us

Site Map

For a quick overview of content and organization see our Site Map.

This site provides customers the opportunity to browse a continuously updated catalog of research and technical products, and to compare and purchase items contained therein.

Customers are not required to register or to log onto the site in order to use the online catalog. However, we strongly encourage customers to register and login, otherwise you will not have use of the site's advanced features.
Home > Service and Support > Help

Web Site Help



I've forgotten my Password. How do I reset or change it?

Simply click the Forgot Login ID or Password link on the Login page. Then enter your E-mail address in the E-mail address field and click the continue button.

You will be sent an E-mail with your Login ID and a link to reset your Password. After clicking the link you will be taken to a page on our web site where you can enter a new password.

Reset Password

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Why Register?

Registration is not mandatory to shop online. However, only registered users will have access to advanced functions. The opportunity to register for the site is available on the top of every page at"Welcome, login or Register". 

The registration process is quick and easy. It will take you less than 2 minutes to complete. When finished, you will have access to the following features:
  • Full account records, including invoicing and quotes.
  • Sortable history and tracking for both web and non-web orders.
  • Establish multiple billing and shipping addresses for quick, convenient checkout.
  • Create Shopping Lists to organize your upcoming orders. You can even send a 
    Shopping List to another registered user on our site!
  • Create Quick Lists of your favorite catalog items for fast ordering.
  • Registered customers can use Express Checkout.
 Registration Confirm

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Easy access and site organization

We've organized our site with new mega menus so finding what you need is just a click away.
 Mega Menus

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Account number options

If possible, at registration you should enter your existing Customer Account Number. You will find this 6 plus 2-digit number at the top of the "Customer Ship to:" information on any invoice or packing slip you have previously received from us. 

If you don't have an account number you will be assigned an account number when we invoice your order. This number will be added to the customer information on the My Account Profile page after it has been assigned.

If you cannot find or do not remember your account number, we will locate your existing account number and automatically add it your Web account (usually within 24 hours). This number will be added to the customer information on the My Account Profile page after it has been located. If you do not have an account number, we will assign you an account number and add it to your Web account when we invoice your order. This number will be added to the customer information on the My Account Profile page after it has been assigned.

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Why choose "Remember Me?"

The Remember Me feature allows the you be automatically logged in upon visiting the our site. To enable this function, click the Remember Me button after you have registered (and before exiting the site). The next time you visit our site, you will automatically be logged in and sent to the My Account page.

Note: This function is not recommended if you share a computer, as it allows anyone using your computer to access your account without having to know your password. Remember Me Option

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How do I edit my account information?

Once you are a registered member, you can modify your account information anytime. To edit the information:
  1. Log into the site with your current Login ID and Password.
  2. Mouse over the My Account menu located at the top of the page and click the "My Account Profile" link.
  3. Verify your information in the Account Profile section. To modify your information, click on an Edit button.
  4. When you are finished making your changes click the Save button.

Your registration address is used as a mailing address only. If you want to change either your shipping or billing information see "How do I edit my Shipping/Billing addresses?".

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How can I communicate with your company?

Our new communication preferences page simplifies how you can choose the information you want to receive and how to communicate with us. With transaction notifications you can choose to recieve them via E-mail or fax. In addition, you can choose to receive free printed publications (our catalog) or subscribe to our eNews and eSpecials, just select what you are interested in.

Communication Preferences Page

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Choosing a dealer

If you are registering from a country which offers a choice of dealers, you will be asked to choose one. Your choice will effect your delivery times and cost. Note: Your Preferred Dealer will automatically become your default. You may change this at any time by logging in and going to edit your Primary Shipping address. You can also shop as a guest and change your country and dealer choice by clicking the change link in the upper right above your shopping cart summary.

Chosen Country

Preferred Dealer

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How do I edit my shipping/billing addresses?

Once you are a registered member, the address given becomes your default shipping and billing address. You can edit these addresses or add new ones. To edit the information, you must:
  1. Log into the site with your current Login ID and Password.
  2. Click on My Saved Addresses located under the My Account menu.
  3. Verify your information in your address list. To modify any address click Edit next to that address.
  4. Verify your account number(s), if entered. To modify any account number click Edit next to the address with that account number.
    5. Note: International customers ordering through a dealer may edit their choice here.
You can add new addresses here too. Simply click the GO button. Then you will be given a blank Add/Edit Address form.

Your Saved Addresses

Manage My Addresses

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What technical resources does your site provide?

In our Technical Resource Library you will find hundreds of articles, white papers, FAQs, case studies, product selection guides, videos and much more. In addition, you can search a topic and filter your search by resource type, category, or industry. You'll also find the latest featured "How-to" video on the Technical Library home page as well as links to our Chemical Compatibility database, Safety Glove Chemical Compatibility database and Online Unit Converters.

Technical Resource Library

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Help! I can’t find the product I want to purchase.

If you are having difficulty finding a certain product, here are some tips to help you locate it:
  1. Search by item number(sku), enter the item number in the Search box and click GO.
  2. Search by product category, enter the product category in the Search box or go to the Table of Contents and click on the product category you need.
  3. Search by keyword, enter a specific description of the product your looking for. Such as "Type K Thermocouple probe".
  4. We've also added a new auto-complete feature that returns search hints to help you save time and find the right product.
  5. Along with the search results you get a list of related searches to help you find products you may have not considered.
  6. Our highly trained Application Specialists are ready to provide you with additional product specifications and guide you through the product selection process
  7. As an added convenience we provide a "quick view" link to every product to give you more details about the item you're viewing without ever leaving the product list page.
  8. Besides browsing alphabetically or by category you can now shop by industries/market. The link is located on our "Shop by" mega menu called "Industry Index".
  9. If you still can't find what you're looking for on our Web site, our Custom Ordering Solutions can help! We can easily source the modified product you need, and we have access to our suppliers' full lines for products beyond what we offer on our Web site.
  10. Need to speak with a representative?
    Search Box Help

    Related Searches

    Quick View Hidden

    Quick View Shown

    Shop by Industry Index

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    Need to order accessories or replacement parts?

    Many products have accessories and replacement parts. To find the accessories or replacement parts for a particular product:
    1. Go to the Product Details page for the product for which you need to find an accessory or replacement part.
    2. All accessories and replacement parts for that particular product will be located on the right side of the page.


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    Country Snapshot

    Viewing item pricing

    If you have logged in as a Registered Member, item pricing will automatically appear as you browse products in the Online Catalog portion of our site. Otherwise you will browse the site as a guest and all information will be based on the country from which you are shopping. (See the country name located in the upper right corner of the screen.) To change the country click on the Change link. This will direct you to the change country page. Once you are there, you can:
    1. Browse as a guest: select the country in which you reside from the pull-down list of countries provided and click Go.
    2. Login: To activate this option, log in using the Login ID and Password entry fields, and click on the Login button. Note: If you have forgotten your Password, click on the Forgot Login ID or Password? link and you will be led through a process which will allow you to receive your forgotten Password via E-mail.
    3. Register: To activate this option, click on the Register link and you will be led through the registration process, which will allow you to access the full features of our site.


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    Adding an item to the shopping cart

    Shopping CartThe shopping cart displays a list of products you wish to purchase. At any time, you can add, update, or delete items from the cart. There are several ways to add items to the shopping cart:

    1. Select an item you wish to purchase, click on Add to Cart located in the description of the product.
    2. If you have a list of item numbers to order go to the Quick Order Form
    3. If you are currently viewing the shopping cart, you can add an item to the cart by simply typing in the product Item number and Quantity in the Quick Order fields, and clicking on Add to Cart.

    quick order module

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    Viewing items in the shopping cart

    Anytime you add items to your shopping cart the "Cart Summary" at the top of the screen will update to display the number of items and subtotal of the order you are building. NOTE: "item=" refers to the number of unique item numbers. So, if you add a quantity greater than 1 for a specific item number your cart summary will show "item=1".

    Viewing Shopping Cart
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    The order form

    After you have placed the item(s) you want to order into the shopping cart, you can proceed to checkout. The checkout process starts on the shopping cart page.
    • You can get to the shopping cart by clicking on the Shopping Cart icon at the top of the page.
    • Click on the Proceed to Checkout button to start the checkout process.
    • Step 1: Next you will be asked how you want your order shipped, what your preferred payment method is and if there are any special instructions.
      • Proceed to Checkout

    • Step 2: You will be asked to confirm your contact information and select a Shipping and Billing address. If you previously entered your addresses, all you need to do is select the appropriate address for shipping and billing. If the address does not appear you will need to add the new address using the links below the existing address. Your default addresses will appear in boldface type. After you have selected your shipping and billing address, click on the Next button at the bottom of the page to continue. If you are not registered, you will need to fill in the ordering form which appears, providing all required information.
      • Registration Page
    • Step 3: Reviewyour order carefully, when your finished place your order by clicking on the Place Order button.
      • Purchase Review

    • You will then see an order confirmation screen with your order reference number and E-mail notifications you selected. Please write down or print out the reference number so you can later look up the status of your order.


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    Checking an order’s status—order lookup (or quote, or invoice)

    This function allows customers who have placed an order to check on the status of that order online. It also allows customers to view shipped orders until 60 days past the paid date, at which time the orders are removed from the accessible database.
    1. How do I find an order I placed?
      2. You can use the Order Search button located in the top right corner of the page and on the My Account main page. If you're registered you can fill in the required information in the "Search for a specific order" box on the My Account page.

      Look up specific orders using the Order Search function by clicking on the Order Search button and, when the Order Search screen opens, by entering the reference number provided at the time you submitted the order. You will also need to provide one of three additional pieces of information: the Account number, Purchase Order (P.O.) number, or zip code used with the order.

      If you are a registered customer you will be able to use the My Orders feature. At the My Orders screen, you can search all past orders by Account number, order type, status, time frame and even by Item number. Click Go and the orders that fit the search criteria will be displayed by order date. You can then view the individual order details by clicking on the reference number, or view shipment details by clicking on the Shipment Details button for that order.

    2. Can I see my order in detail?
      3. To see your order in detail, access the Order Details screen by using the Order Search function (i.e. searching for the specific order), or by clicking on the reference number for the order while viewing the My Orders screen (viewable only by logged-in customers).

      The Order Details screen provides a snapshot of the order you are seeking, displaying its status as of the date viewed. Included on this page are such pertinent details as invoice numbers and dates; itemized product list and pricing; customer, shipping, and billing addresses; shipment methods; and payment status. (NOTE: Special instructions will not be displayed here)
    3. How can I reorder items included in past orders?
      4. When the Order Details screen is displayed, you will see a Reorder button to the left of any item available on the Web. By clicking this button, the item will be added to your current Shopping Cart.

      You can also reorder all the items at once with the Reorder All button. However, here are a few items not currently available on our web site. These items are listed without a Reorder button to their left. You will have to contact us to reorder any items not available on our web site.

      Note: You may get a Microsoft Internet Explorer message asking you to "retry" or "cancel" if you click "retry" the information you selected will be processed.

    4. How do I track my shipments?
      5. To track your shipment, click on the Shipment Details button located on both the My Orders and Order Details screens. The Shipment Details screen shows each shipment made against an order. The display includes a complete history of how and when the items in your order were shipped and what is left to be shipped. The display also includes any invoices sent against each shipment.

      If complete transportation charges are not available at the time of the shipment you will see "FREIGHT TO FOLLOW" instead of an amount. In that case charges will be billed by us when received from the carrier.

      Note: From the Shipment Details screen you can link to the carrier's Web site for tracking (if available), or you will be given information needed to follow up on the shipment.

      If your order was fulfilled by one of our dealers, you will be given their contact information instead of the Shipment Details screen. Please contact the dealer regarding any questions you may have regarding your order.

      NOTE: If you are using Internet Explorer 4.0 on a PC, you may have trouble linking to the carrier thru the tracking number we provide. If you see the error message "A routine error has occured. Do you wish to debug?", you should answer "No". The pop-up window you need to view the carrier information can be accessed by clicking on the minimized window that appears in your task bar.


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    Need to change a submitted order?

    If you need to make changes to a submitted order, please contact sales@davis.com or call 1-800-358-5525. When inquiring about an order, please include your order reference number, your name, organization, address, and either phone number, fax, or e-mail address.

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