Troubleshooting issues using the web site
If the site is taking a long time to respond, or if a page is timing out, try reloading.
Go to the top of your browser window, click the Stop button and then click the
Reload or Refresh button. To perform a hard refresh and bypass cached pages, hold
down the Control (CTRL) key while reloading, or simply use CTRL-R.
Clear your cache
Clearing your cache deletes temporary copies of Web pages and forces your browser
to grab a new version. Go to the Cache or Temporary Internet Files option in your
browser (in the Tools or Options area), and delete the files stored in your cache.
Then click the Reload or Refresh button.
Upgrade your browser
Most web sites will work best with the most current version of your browser. You
should be able to upgrade to the newest version of your browser by going to the
web site responsible for your browser (i.e. microsoft.com/windows/internet-explorer,
firefox.com or www.google.com/chrome). This is usually free of charge.
Clear your cookies
The problem may be caused by corrupted cookie files in your browser. Clearing your
cookies should resolve the problem. For Internet Explorer, go to Tools >
Internet Options > General > Browsing History. For Firefox, go to Tools > Options>
Privacy > Cookies.
Check any firewall settings
If you are protecting your system with a firewall, you may want to modify the
firewall settings or try disabling temporarily in order to access the secure areas of
our web site. If the problem is caused by a network firewall, you may want to ask
your system administrator to reconfigure it.
Check for parental software
If you are using any type of parental control software, or if your Internet Service
Provider has such controls active on your account, please be sure that these
functions are disabled.